【Shortcut key of bank hotline】How to contact CS directly?

Agnes.To

Agnes.To

Last Updated 29 November, 2021

It is a painful process whenever you dial a bank hotline, which takes you several minutes to transfer the call to the customer service. Therefore, MoneyHero has prepared a hotline masterpiece for you! We listed all the contact numbers of major banks, and the shortcut keys that help you contact the customer service officer directly or other bank services, such as report lost credit cards, request annual fee waiver, etc.

DBS

Credit card customer service︰2290 8888Customer ServiceShortcut key︰3 > 1 > 8 > #
Request annual fee waiverShortcut key︰3 > 1 > 1
Report credit card lostShortcut key︰3 > 1 > # > 1

BEA

Credit card customer service︰3608 6628Customer ServiceShortcut key︰2 > 3 > * > 8
Request annual fee waiverShortcut key︰2 > 3 > * > 3 > 1
Report credit card lostShortcut key︰2 > 6

HSBC

Credit card customer service︰2233 3000Customer ServiceShortcut key︰2 > 3 > # > 0
Request annual fee waiverNil, contact CS directly
Report credit card lostShortcut key︰2 > 3 > *> 1

Citibank

Credit card customer service︰2860 0333Customer ServiceShortcut key︰2 > *2# > 0
Request annual fee waiverNil, contact CS directly
Report credit card lostShortcut key︰2 > *1# > 1

American Express

Credit card customer service︰2277 2228Customer ServiceShortcut key︰1 > answer > 1 > 0
Request annual fee waiverNil, contact CS directly
Report credit card lost︰2811 6122Report credit card lostShortcut key︰2

Standard Chartered

Credit card customer service︰2886 8888Customer ServiceShortcut key︰2 > 1 > 6 > 2 > 0
Request annual fee waiverNil, contact CS directly
Report credit card lostShortcut key︰2 > 6 > 2 > Standard Chartered press 1、Manhattan press 2

Hang Seng Bank

Credit card customer service︰2398 0000Customer ServiceShortcut key︰3 > 8 > 4 > 8
Request annual fee waiverShortcut key︰3 > 1
Report credit card lost︰2836 0838Report credit card lostShortcut key︰3

Bank of China

Credit card customer service︰2853 8828Customer ServiceShortcut key︰3 > # > 3 > 0 > *
Request annual fee waiverShortcut key︰3 > # > 4 > 2
Report credit card lost︰2544 2222Report credit card lostShortcut key︰3

DahSing Bank

Credit card customer service︰2828 8168Customer ServiceShortcut key︰2 > 1 > 1 > 8
Request annual fee waiverShortcut key︰2 > 6
Report credit card lost︰2828 8188Report credit card lostShortcut key︰8

China CITIC Bank International

Credit card customer service︰2280 1288Customer ServiceShortcut key︰3 > 0
Request annual fee waiverShortcut key︰3 > 3 > 3
Report credit card lost︰3603 7899Report credit card lostCS answer directly

China Construction Bank (Asia)

Credit card customer service︰2779 5533Customer ServiceShortcut key︰3 > 8
Request annual fee waiverShortcut key︰3 > 6 > 15
Report credit card lostShortcut key︰3 > 6 > 9

Chong Hing Bank

Credit card customer service︰3768 8888Customer ServiceTransfer to CS directly
Request annual fee waiver
Report credit card lost︰3768 6800Report credit card lost

Fubon Bank

Credit card customer service︰2566 8181Customer ServiceShortcut key︰2 > 1 > 4 > 0
Request annual fee waiverShortcut key︰2 > 1 > 4 > 1
Report credit card lost︰2512 1131Report credit card lostShortcut key︰2 > 1 > 6

Wing Lung Bank

Credit card customer service︰2309 5555Customer ServiceShortcut key︰2 > #
Request annual fee waiverNil, contact CS directly
Report credit card lostShortcut key︰2 > 5 > 1

Bank of Communication

Credit card customer service︰2239 5559Customer ServiceShortcut key︰3 > 1 > 1 > 0
Request annual fee waiverNil, contact CS directly
Report credit card lostShortcut key︰3 >1 > 1 > 1

PrimeCredit Limited

Credit card customer service︰2111 2999Customer ServiceShortcut key︰2 > 3 > 8
Request annual fee waiverNil, contact CS directly
Report credit card lostNil, contact CS directly


Visit MoneyHero’s Blog for more money saving tips and financial advice. Don’t forget to follow our Facebook Page for more useful news and deals!